Shipping policy

Shipping Policy

Free shipping on every order to the United States. No minimums, no surprise fees at checkout.

Where we ship

We currently ship to all 50 U.S. states and Washington, D.C. We don't ship to P.O. boxes, APO/FPO addresses, or U.S. territories yet.

Delivery time

Items shipped from our U.S. partner warehouse (most of our catalog): arrive within 10 business days of your order.
Items shipped from our overseas partner warehouse (marked on the product page): arrive within 18 business days of your order.

That window includes processing (Monday–Friday, excluding U.S. holidays) and transit. Many orders arrive sooner. You'll get an email with your tracking number as soon as your order ships. The delivery window for each product is shown on its product page, so you know what to expect before you order.

Tracking

Every order ships with tracking. If your tracking hasn't updated in 7 business days, email us and we'll look into it right away.

Lost or damaged packages

If your package is marked delivered but you can't find it, check with neighbors and your building's front desk, then contact us within 7 days. If a package arrives damaged, send us a photo within 7 days of delivery and we'll replace it or refund you at no cost.

Address changes and cancellations

Need to fix an address or cancel? Email us as soon as possible. We can usually make changes if the order hasn't shipped yet. Once it ships, we're not able to redirect it.