Refund policy

Returns & Refunds

30-day returns. If you're not happy with your order, you have 30 days from the day it's delivered to return it.

What qualifies

• Item is unused, in its original condition and packaging.
• Return is requested within 30 days of delivery.

For hygiene reasons, pet items that have been used (chewed, worn, or soiled) can't be returned unless they arrived defective.

How to start a return

1. Email hauloft.store@gmail.com with your order number and the reason for the return.
2. We'll reply within 1 business day with return instructions and the return address. Please don't ship anything back before hearing from us.
3. Once we receive and inspect the item, we'll issue your refund.

Refunds

Refunds go back to your original payment method within 5–10 business days after we receive the return. Your bank or card issuer may take a few extra days to post it.

Return shipping

We'll confirm return shipping details, including any costs, in our reply before you send anything back, so there are no surprises.

Wrong, damaged, or defective items

Our mistake, our cost. If your item arrives damaged, defective, or isn't what you ordered, email us a photo within 7 days of delivery and we'll send a replacement or a full refund. No need to ship it back unless we ask.

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

Cancellations

You can cancel for a full refund any time before your order ships. Once it ships, please follow the return process above.

Questions

Email hauloft.store@gmail.com. A real person replies within 1 business day.